![]() Attached are three email exchanges between us with the final one from them stating they will be sorry to lose me but will cancel my subscription as they have only had 15 customers out of 10000 in 12 years with this problem. This seems to be the final (inconclusive)conclusion to this problem - 3DISSUE had all my files back and embedded all the fonts in Acrobat Pro - I checked them and ran them through their software again and uploaded them. Give this a shot and get back with us with what you discover after packaging your InDesign job and checking your packaging preflight/PDF properties after packaging the job. But at least in this case, you'll know what's used in the job and what will be used to produce the PDF from your packaging preflight utilities.and check the options to create PDFs and IDML files so you have sotmething to compare with the problem PDFs at your vendor's shop. ![]() Try packaging your job within InDesign and let InDesign corral all the fonts used in your job. Or occasional mysterious anomalies like you're experiencing like "you're sure the fonts are there, they're listed in the PDF properties, but your vendor hasn't got them so the job won't run." Like if you haven't used an online font in 150 days or more, you'll need to download/activate it again before you can continue with it. While it's generally true that you can "embed" online Adobe Fonts on your system, there can be complications. Are you using activated online Adobe Fonts in your work?
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